Im Zuge der Workday Rising EMEA in Barcelona traf ich Ashley Goldsmith. Sie ist Chief People Officer (Workday) und ich freute mich sehr, mit ihr über ihren Blick auf HR zu sprechen. Sie ist in San Francisco tätig und hat vor dem Hintergrund dieser globalen Company einen interessante Sichtweisen auf die HR-Welt.
Das Gespräch mit ihr teile ich in zwei getrennte Interview. Im heutigen dreht sich alles um „AI in HR“. Das zweite erscheint in etwa 2 Wochen.
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Interview-Partnerin
Ashley Goldsmith ist seit vielen Jahren Chief People Officer bei Workday und verantwortet dort die globale Personalstrategie, HR‑Organisation, Diversity‑Programme, interne Kommunikation und Initiativen wie den sozialen Impact der Firma.
AI in HR
What HR topics are the most pressing ones for you these days?
I don’t feel like it’s necessarily an HR topic: Certainly, AI is on everybody’s talk track. And I think, where AI and humans come together is by far the most pressing topic. And that takes all forms: What’s the organizational structure of the future? What’s the HR function of the future? What outcomes do we have? Are people part of it? How do we keep humans in the center?
How do you ensure to keep humans in the center?
For us, that’s a big philosophical piece, and we believe in it wholeheartedly. We believe that the best thing we can do for AI is to let it bring out our full human potential and let it bring out the very best in us and help us do work that is much more to our greatest calling and were we can really add value.
The best example I can give on keeping a human at the center is around recruiting, because it’s a real-life use case: We use workplace recruiting tools like HiredScore and Paradox. With that, we’ve gotten incredible efficiency. We’ve seen huge savings in recruiter-workload. Our recruiter-workload is down by more than 25% as a result of using these tools, and we’ve been able to redeploy their time to things that are more valuable.
But the reason it’s so great is it’s taking some of the more monotonous work of sifting through resumes and, in a big company, that could be thousands of resumes, and it’s bringing it down to the people who have the best skill match, just a flat-out skill match with the job. But these tools never make a decision. AI doesn’t conduct the interview. AI doesn’t debrief with the other interviewers. And AI doesn’t make the decision. Humans do. The human stays at the center, and we would never let AI make a decision for us about who we hire.
AI in the Recruiting-Process
The preselection is done by AI. But does still a person really look at each and every CV that comes in?
A human looks at resumes in a similar way, I would say, to the past. So, pre-AI, there was not a human looking at every resume that came in for most jobs on the planet, right? Because some companies get thousands of resumes. There’s no obligation to look at every single one. The recruiters look as long as they need to, to find enough candidates to put forward to the hiring manager to make the hire.
I think the great news now is, AI does actually consider every one of them, looks at the skills on every resume. And then what it does is: it puts a grade against it. And it says, this tier of resumes, this batch, is a really good skill match with the job opening that you have. This one is slightly less, but also still a skill match. So, the recruiters go there first. Now, if they don’t see what they like, they can keep going. They can go through every single one of them if they would like to. But they don’t have to. It really just takes that poking around out so you can get to the best ones first.
Glimpse into the future
What HR topic do you think will be done without AI, for the next couple of years?
The area that came first to mind was employee relations. True employee relations is a very human-to-human, high empathy, high eye contact type of work. And that I find hard to believe could get done well without us.
Fazit
Künstliche Intelligenz verändert HR radikal, aber nicht entmenschlichend, wenn es nach Ashley Goldsmith geht. Sie plädiert für eine Arbeitswelt, in der KI uns von Routinen befreit, damit wir uns auf das Wesentliche konzentrieren können: sinnvolle Arbeit gepaart mit klugen Entscheidungen.
Besonders im Recruiting zeigt sich dieses Zusammenspiel: KI analysiert, bewertet, sortiert, doch die finale Entscheidung bleibt beim Menschen.
Ihre klare Botschaft: Die Zukunft der Arbeit entsteht dort, wo Technologie den Menschen stärkt, nicht ersetzt.
HRweb-Interview | AI verändert die HR-Welt grundlegend
